Union Education Minister Dharmendra Pradhan has accepted responsibility for the problems linked to CBSE's on-screen marking system and said corrective measures are being taken. The remarks came after students and parents raised concerns about evaluation discrepancies, verification delays and technical friction in result-related processes.
The minister chaired a review meeting with CBSE officials at the board's headquarters. The meeting examined the OSM evaluation system, student-facing grievance issues and the payment gateways used for verification and re-evaluation services. Officials from technical institutions are also assisting the board in reviewing the system.
The issue matters because board results are not just marks on paper. They affect admissions, scholarships, family decisions and student confidence. Even a small number of disputed cases can create anxiety when the process is not transparent or when students feel they do not know where to go for correction.
Payment access became one of the practical pain points. The minister said payment gateways of four public sector banks have been integrated with the CBSE portal to streamline student transactions. That is important because a digital verification process fails if students cannot complete basic payment or submission steps reliably.
Pradhan also said strict action would be taken if deliberate irregularities are found. That assurance will matter only if the board communicates clearly about complaint resolution, error correction timelines and how technical defects are separated from isolated mistakes.
The larger lesson is that education technology must be treated as public infrastructure. Examination boards can use digital systems to improve speed and auditability, but students need transparency, grievance handling and predictable service standards. The CBSE review will be watched closely because similar trust questions are already shaping wider debates around national examinations.
