Education Minister Dharmendra Pradhan accepted responsibility for problems affecting CBSE's On-Screen Marking system and said corrective measures were being taken, according to a May 28 report published by the Economic Times at 1:30 pm. He promised action against anyone found deliberately responsible for irregularities affecting students.
The report said experts from IIT Kanpur and IIT Madras were supporting CBSE's technical team. Pradhan addressed both technical and payment concerns after a review meeting. These were remedial steps described by the minister, rather than evidence that all affected students had already obtained a resolution.
Pradhan also said payment gateways involving State Bank of India, Indian Bank, Bank of Baroda and Canara Bank had been integrated. Payment access is part of obtaining post-result services, separate from the evaluation itself. His assurance that queries would be addressed was a commitment about the response, not a completed audit of disputed marks.
CBSE's May 18 FAQ explains the underlying process. Class 12 answer books were scanned for evaluation by human examiners using the prescribed marking scheme. The system recorded marks against individual questions and totalled them automatically. Moving the script to a screen therefore changed its handling and recording, not the identity of the evaluator into a computer.
The board described scanning at regional offices without cutting the answer-book spine. It set out checks during scanning, a separate quality-control stage and an evaluator's ability to reject an unclear scan for rescanning. These safeguards were the board's account of its procedures; they do not independently establish the quality of every uploaded image.
The FAQ also documented preparation for examiners: webinars, practice using five answer scripts and a large mock exercise on February 26. School principals had dashboards to monitor login and training participation. Those arrangements concern readiness to evaluate scripts, whereas the minister's later intervention addressed difficulties encountered during access and payment as students sought post-result services.
